Is Health Dialog the Best Buy in Disease Management?

The disease management industry appeared to receive some good news in September when Health Dialogue published a randomized controlled trial of its care management program in The New England Journal of Medicine, an unprecedented achievement for an industry that has been plagued by questions of value.   The study has been widely touted at health conferences in the last few years, but its recent publication represents the first chance to better understand their care model and evaluation approach.

The study was a randomized trial that compared usual care to enhanced care support, the key differences being the number and type of patients targeted as well as the number of contact attempts.  Patients with heart failure, CAD, COPD, diabetes, or asthma represented less than twenty-five percent of the targeted population.   The other 75% of targeted patients included those at high risk for hospitalization for preference-sensitive conditions (defined as a condition for which at least two valid, alternative treatments strategies are available, such as hip replacement) and patients with other high-risk conditions (e.g., back and neck pain).

How Much Did the Program Save?

  • Overall savings were 3.6% ($8 PMPM) or 2.7% ($6 PMPM) after subtracting out program fees of $2 PMPM.
  • Savings were driven by reductions in hospitalizations. After one year, the hospital admission rate was 10.1% lower for the enhanced-support group, a reduction which was almost entirely accounted for by a reduction in admissions for preference-sensitive and high variation medical conditions (never defined in paper).
  • Hospital admissions and medical expenditures actually increased for the cohort of patients with chronic conditions and gaps in care.
  • No difference was found between the enhanced and usual care groups for lab tests or pharmaceuticals.

How Did The Program Achieve These Medical Savings?

These findings show that Health Dialog’s care management model is generating at least 20% of its savings through its unique feature of shared decision-making for preference-sensitive conditions and that the program is having minimal, if any, impact on traditional quality of care measures.  Accordingly, the label “disease management” may be a misnomer—note that the authors never referred to the program as such.

How might the program be delivering the savings for patients without preference-sensitive conditions?  The authors indicate they had access to real-time discharge notifications.  This feature, in and of itself, could explain Health Dialog’s success for traditional DM patients in the absence of notable quality improvements.  Research has shown that timely intervention at discharge and beyond (a.k.a., transitional care model), particularly for patients with heart failure, can provide real short-term savings.  Over the years, the DM industry has struggled to identify these hospitalized patients in a timely fashion.  One clue that this rapid discharge notification may be an explanation is the large reduction in hospitalizations for patients with heart failure.  Heart failure is the condition for which transitional care has the strongest evidence base and in this study, heart failure patients experienced a reduction in hospitalizations that was more than three times any of the other chronic conditions.  However, this hypothesis is mere speculation—the authors acknowledge that their purpose was not to determine which specific components accounted for the savings; and given the program’s commercial focus, these details are not likely to be revealed.

What Are the Implications for Disease Management Purchasing?

Certainly Health Dialog’s research has notable limitations, perhaps the biggest being how will the program perform over time–did patients who decided against surgery in the first year stick to that decision in the following year?  Despite the unknowns related to potential quality improvements and how the program generates saving, definitive answers to these questions may not be a necessary requirement to purchase.  In the near term, the study’s methodology is stronger than what we have seen in the commercial market to date, its theoretical basis for savings for preference-sensitive conditions is strong, and the reach rate exceeded 50 percent for its traditional disease management patients, better than the market norm.  While this study may not be a great advertisement for traditional disease management, it provides compelling support for Health Dialog’s potentially unique model.



  1. #1 by Kiran Ganda on January 18, 2011 - 2:50 pm

    Thank you for the great article/recognition!

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